| Category | Including |
|---|---|
| Pre-booking inquiries | Availability, discount asks, "is it right for us?", pets yes/no, special occasions |
| Booking & pre-arrival | The scheduled-message backbone: confirmation, week-out, check-in details |
| Check-in troubleshooting | Dead door codes, lost guests, wifi, thermostats, "it's not clean" |
| During the stay | Noise complaints, maintenance visits, weather events, extensions |
| Checkout | The 4-task checkout list, late-checkout yes and no, left items |
| Reviews | The ask that converts, the one follow-up, responses to every review type |
| The awkward ones | Extra guests, smoking, party shutdowns, damage charges, undisclosed pets |
| Refunds & cancellations | Unprompted partial refunds, declining vague demands, extortion attempts |
| Delight & occasions | Celebrations, families, long stays, repeat guests, the local-recs template |
| Logistics & edge cases | Cleaner briefs, neighbor notes, off-platform payment asks, polite declines |
60 scripts · 23-page PDF
The Guest Message Vault
Never stare at a blinking cursor with an annoyed guest waiting. Sixty word-for-word message scripts — from booking confirmation to "there's smoke smell in the bedroom" — each with the exact moment to send it.
Buy now — $9Instant download · works on Airbnb, Vrbo & direct bookings
